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New support ticket
Check ticket status
How do I create a profile?
Guides & Instructions
Before uploading to My Score
Uploading Sheet Music (Step-by-Step Guide) - NEW!
What is My Score?
How much does it cost to use My Score?
Is J.W. Pepper my publisher?
What are the benefits of using My Score?
Print Options & File Setup
Required File Types
Exporting PDF files from notation sofware
Is there a maximum file size for My Score submissions?
Page Count Information - Rule of 4
Submitting scores larger than standard 9 x 12
What should I have on a Cover?
What is a wrapper?
Will my music be printed in color?
Uploading Products to My Score
Product File Setup
Should I use my own product identification number or will you create a number for me?
Pricing for Choral Music
How do I send a video clip of a performance to you?
Pricing Instrumental Music
What type of music can I upload?
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Guidelines and Resources
What are part counts?
Marketing your Music
Quality Audio for Selling Sheet Music
Four tips for your 2021 products
Mark as Featured
Marketing Sheet Music
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Composer Profile & Catalog
How do I select pieces for Featured Items on my composer page?
When will my product be online?
How do I edit my composition?
Why can't I edit or delete?
Orders & Shopping
How do I order my own products?
Royalties, Payments, & Copyrights
How will I know if my music is selling?
How will I receive royalty payments?
How do I change my PayPal account that receives sales?
Do I receive a discount on orders I place for my own pieces?
Why am I asked to complete a W-9 form?
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Cancellation & Refunds
Support & Contact Us
How can I contact you?
Why aren't my uploads online yet?
How do I change the email linked to my account?
Terms & Use
Do I own the rights to all music that I submit?