FAQ: Why are returns allowed for my music, and how are they reflected in my sales report?
Return Policy:
J.W. Pepper offers a 100% satisfaction guarantee on all products, which includes both digital and physical items. This policy ensures that customers can confidently purchase new music with the assurance that they can return it if it doesn't meet their expectations. This policy applies to all products, regardless of content type, and aims to provide a positive experience for our customers.
By continuing to use My Score, composers agree to our return policy, which includes the possibility of returns for both digital and physical products.
Sales Report Impact:
When a customer returns a product, the return will appear as a negative transaction on your sales report. This is to maintain accurate accounting of sales and returns. While returns can be disappointing, they are a standard part of the retail process and reflect our commitment to customer satisfaction. All sales are subject to returns and may be applied for sales already paid.
Preventing Misuse:
We understand concerns about potential misuse, such as photocopying parts. To help mitigate this, we recommend providing a detailed description, demo audio, and a full preview of the score (watermarked by J.W. Pepper). These measures allow customers to make informed decisions before purchasing, reducing the likelihood of returns and misuse.
Handling Returns and Customer Feedback:
We strive to support our composers and will reach out if any known issues arise with a piece of music. However, due to the volume of transactions, we are unable to investigate or provide detailed explanations for every return, regardless of the size or nature of the purchase.