My Score composers currently cannot remove an uploaded product themselves once it has been submitted. Composers will need the assistance of the My Score Support Team to remove any products.
To ask for assistance in the removal of a product from your catalog:
1. Log into your My Score account and select the ‘Catalog’ tab from the top menu.
2. Locate the product you would like removed from your catalog and click the ‘Edit’ button.
3. Clicking the ‘Edit’ button will bring up a small window to request an edit to this specific product. You can use this form to submit a request to our support team to remove this specific product from your catalog.
4. Type in the description box that you would like this item to be removed from your catalog. Scroll down to find the yellow ‘Send’ button and click it to submit the request.
Alternatively, you can email the My Score Support team at myscore@jwpepper.com to request the removal of a product. If you email us directly, please be sure to include the product’s name and ID number with your request. This method might be easier if you are looking to remove multiple products at once.