Why am I experiencing issues with uploads, product assets, or website functionality? - Site-wide Issues

From time to time, you may encounter issues when working within the My Score platform, such as difficulty uploading new products, assets (like audio files or cover images) not appearing correctly, or error messages such as “404 Not Found” or “502 Bad Gateway.” In many cases, these issues are not isolated to your account, but are instead related to broader, site-wide technical disruptions.

What causes these issues?
Occasionally, system updates, maintenance activities, or unexpected technical interruptions can impact platform performance. When this occurs, certain features—such as file uploads, asset processing, or page loading—may not function as expected across the site. This can sometimes result in missing assets, failed uploads, or error pages when attempting to access specific areas of the platform.

What should you do if you experience an issue?

Before submitting a support ticket, we recommend taking the following steps:

• Refresh the page and try the action again
• Log out and log back into your account
• Wait a short period of time and retry your upload or edit
• Confirm that your files meet all stated requirements (file type, size, etc.)
• Clear your browser’s cache and history
• Try using a different web browser (e.g., Chrome, Firefox, Safari)
• Attempt the action on a different device
• Test the action on a different internet connection (if available)

If the issue persists after retrying, it may still be part of a broader system issue. In these cases, our internal teams are typically already working to resolve the disruption as quickly as possible.

When should you submit a support ticket?

You are welcome to contact support if:

• The issue persists over an extended period of time
• You are unsure whether the issue is related to your files or account
• You need confirmation that your content was received or processed successfully

Please note that during known site-wide incidents, response times may vary slightly as our team prioritizes resolution efforts.

What can you expect from support?
If your inquiry is related to a known platform issue, support responses may confirm that the issue is being addressed and that no further action is required on your end. Once resolved, you should be able to resume your work as normal.

Our goal is to ensure a smooth and reliable experience for all composers, and we appreciate your patience when occasional disruptions occur.