If your item has been reviewed by our Product Specialists, J.W. Pepper will create a new Product Description. If this is the case, you will be unable to update this. You’ll know the Product Description (Annotation) can’t be edited if the Description field is locked, meaning you can’t place your cursor in it or type any changes.
You can request edits to these Product Descriptions by using the Contact Support widget on your product. These will be reviewed by our Product Specialists, and if approved your description will be updated.
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