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Knowledge base
Getting Started
Profile Setup
4
How do I create a profile?
Publisher Profile
Profile Picture
When Will My Account Be Activated?
Guides & Instructions
2
What Should I Do Before Uploading to My Score?
Uploading Sheet Music (Step-by-Step Guide)
FAQs
7
What is My Score?
How much does it cost to use My Score?
Is J.W. Pepper my publisher?
What are the benefits of using My Score?
How Do I Upload My Music?
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FAQ
General
0
Print Options & File Setup
Print Setup
7
Required File Types
Exporting PDF files from notation sofware
Is there a maximum file size for My Score submissions?
Page Count Information - Rule of 4
Submitting scores larger than standard 9 x 12
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Cover Setup
1
What should I have on a Cover?
Print FAQs
3
What is a wrapper?
Will my music be printed in color?
Do You Print Barcodes?
Uploading Products to My Score
Product File Setup
13
Should I use my own product identification number or will you create a number for me?
Pricing for Choral Music
How do I add a Video Clip to My Product?
Pricing Instrumental Music
What should I upload with my piece?
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Guidelines and Resources
Engraving
3
Engraving Tips
What are part counts?
Grading Guide
Resource Library
7
Marketing your Music
Quality Audio for Selling Sheet Music
Four tips for your 2021 products
Mark as Featured
Marketing Sheet Music
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Composer Profile & Catalog
My Profile
0
Catalog Setup
2
How do I select pieces for Featured Items on my composer page?
When will my product be online?
Music Product
5
How Do I Edit My Composition?
How do I submit edits or delete products?
Why can't I edit or delete myself?
Creating a Score Video
How can I Remove/Delete a Product from Sale?
Selling Your Music
3
Are There Any Restrictions to the Prices I Set?
How Can I Change the Prices of My Products?
Works With Multiple Authors
Marketing & Promotion
4
How Do I Make a Direct Link to a Specific Score?
How Do I Make a Link to My Profile Page?
Can I Use the J.W. Pepper Logo on My Website or Other Marketing?
Do Customers See My Score Products in General Search Results on the Website?
Orders & Shopping
Placing Orders
1
How do I order my own products?
Returns
1
Understanding the Return Policy and Sales Reports
Your Account
Royalties, Payments, & Copyrights
9
How will I know if my music is selling?
How will I receive royalty payments?
How do I change my PayPal account that receives sales?
Do I receive a discount on orders I place for my own pieces?
Why am I asked to complete a W-9 form?
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Cancellation & Refunds
0
Account Activity and Management
2
What should I do in the Event of the Death of a My Score Composer?
What Can I Do to Safeguard My Account in Case of My Death?
Support & Contact Us
Contact Us
1
How Can I Contact You? - My Score
Technical Issues
2
Why aren't my uploads online yet?
How do I change the email linked to my account?
Terms & Use
1
Do I own the rights to all music that I submit?